24/7 Help Desk Support
IT Support And Expert Technical Services Available 24/7/365
Our IT help desk support and onsite services are staffed by a carefully selected and trained technical support team. The team’s goal is to provide an exceptional service experience to customers of any size. We offer full turnkey support desk services for your entire organization, or you can customize our offering to specific applications or locations. Help Desk is an excellent complement to organizations with or without an in-house IT team. Receive end-to-end support, simple setup, low upfront costs, and fixed monthly fee rates.
Are You Running Into A Lot Of IT Issues And Need Support?
Whether your servers are down or you can’t print, you’ll always have a single point of contact. We help customers across various industries achieve the level of support and user experience they desire through our custom IT Help Desk Services, delivered by 1st, 2nd and 3rd line technical engineers. Located in Vancouver means we are a short drive away to most areas we serve.
Ticket Management With SLA
No matter how you connect with our IT Help Desk Services team, the entire process is documented and tracked every step of the way. Our time enforced SLA ensures that you experience a significantly reduced resolution time. Track ticket management using our customer ticket dashboard to view automated status reports with feedback ratings.
Help Desk Support Benefits
Flat Fee User Pricing
The pricing structure is based on a fixed monthly rate per user with unlimited support from our help desk team.
Three Tier Support
We have three tiers of help desk support available to support all your needs.
Onsite & Remote Assistance
Offering IT help desk services remotely for all inquiries or onsite dispatch technical assistance.
SOC 2 Compliance
The controls, procedures and personnel involved in Support IT adhere to industry best practices.
Ticket Management With SLA
Full customer ticket dashboard is enforced by strict SLAs and includes automated status reports with feedback ratings.
30 Second Average Response
Our industry leading response time ensures minimal downtime.
Leading IT Support Vancouver Companies Can Turn To
Tier 1 – Front Line Help
Processes service tickets, triage issues, assigns appropriate resources and dispatches onsite technicians if required.
Tier 2 – Escalation Team
Our escalation point for all your concerns, technical reviews and planning issues.
Tier 3 – Senior Escalation Team
Investigates and solves complex service impacts. Tier 3 will also be assigned if there is a potential change your environment.
Our ticket web portal is a critical transparent log of our work. It assists in problem resolution times by keeping our team focused on their responsibilities and service-level agreement targets.
Calls, emails, or online chats are the key contact methods for our help desk team.
Apple, Linux and Windows Support
Put Our Experts To The Test
Trusted Technical Experience
All of our experts are well-versed in a variety of products, networks, and databases. We work with just about any technology that an SME or homeowner would encounter. We are fully insured, and each tech is background-checked.
Choose a Service, schedule a time, we do the work. Call us now or book online in minutes for service as soon as the next-day.
The world of technology can be fast-paced and scary. That’s why our goal is to provide an experience that is tailored to your needs. No matter the budget, we pride ourselves on providing professional customer service. We guarantee you will be satisfied with our work.