IT Support And Technical Services Available To Help Your Business Reduce Downtime Enrich Productivity Enable Agility
Our IT help desk support and onsite services are staffed by a carefully selected and trained technical support team. The team’s goal is to provide an exceptional service experience to customers of any size. We offer complete turnkey support desk services for your entire organization, or you can customize our offering to specific applications or locations. Help Desk is an excellent complement to organizations with or without an in-house IT team. Receive end-to-end support, simple setup, low upfront costs, and fixed monthly fee rates.
Are You Running Into A Lot Of IT Issues And Need Support?
Whether your servers are down or you can’t print, you’ll always have a single point of contact. We help customers across various industries achieve the level of support and user experience they desire through our custom IT Help Desk Services, delivered by 1st, 2nd, and 3rd line technical engineers. Located in Vancouver means we are a short drive away to most areas we serve.
Help Desk Support Benefits
The pricing structure is based on a fixed monthly rate per user with unlimited support from our help desk team
We have three tiers of help desk support available to support all your needs
Offering IT help desk services remotely for all inquiries or onsite dispatch technical assistance
Your staff can submit their issues easily and get their tech problems fixed faster, allowing everyone to spend more time being productive
You have access to expert knowledge and experience that present employees may not offer, especially when trying to manage new technology for your business
Leverage our tools to ensure uptime and increase productivity and profitability while providing a competitive advantage to your company
Leading IT Support Vancouver Companies Can Turn To
Tier 1 – Front Line Help
Processes service tickets, triage issues, assigns appropriate resources and dispatches onsite technicians if required.
Tier 2 – Escalation Team
Our escalation point for all your concerns, technical reviews and planning issues.
Tier 3 – Senior Escalation Team
Investigates and solves complex service impacts. Tier 3 will also be assigned if there is a potential change in your environment.
Contact
Calls, emails, or online chats are key contact methods for our help desk team.
Apple, Linux and Windows Support
Put Our Experts To The Test
Trusted Technical Experience
All of our experts are well-versed in a variety of products, networks, and databases. We work with just about any technology that an SME or homeowner would encounter. We are fully insured, and each tech is background-checked.
Convenient Booking
Choose a Service, schedule a time, we do the work. Call us now or book online in minutes for service as soon as the next-day.
Satisfaction Guaranteed
The world of technology can be fast-paced and scary. That’s why our goal is to provide an experience that is tailored to your needs. No matter the budget, we pride ourselves on providing professional customer service. We guarantee you will be satisfied with our work.
Get In Touch
Whatever your question or requirements, we’d love to hear from you.
Our Partners
