Canada Techs: Leading the Way in IT Help Desk Support Services
Our IT help desk support and onsite services are staffed by a carefully selected and trained technical support team. The team’s goal is to provide an exceptional service experience to customers of any size. We offer complete turnkey support desk services for your entire organization, or you can customize our offering to specific applications or locations. Help Desk is an excellent complement to organizations with or without an in-house IT team. Receive end-to-end support, simple setup, low upfront costs, and fixed monthly fee rates.
Enhanced Support Experience with Our Tailored Help Desk Services
Whether your servers are down or you can’t print, you’ll always have a single point of contact. We help customers across various industries achieve the level of support and user experience they desire through our custom IT Help Desk Services, delivered by 1st, 2nd, and 3rd line technical engineers. Located in Vancouver means we are a short drive away to most areas we serve.
Help Desk Support Benefits
Tier 1 – Front Line Help
Processes service tickets, triage issues, assigns appropriate resources and dispatches onsite technicians if required.
Tier 2 – Escalation Team
Our escalation point for all your concerns, technical reviews and planning issues.
Tier 3 – Senior Escalation Team
Investigates and solves complex service impacts. Tier 3 will also be assigned if there is a potential change in your environment.
Contact
Calls, emails, or online chats are key contact methods for our help desk team.
Apple, Linux and Windows Support
Put Our Experts To The Test
Trusted Technical Experience
All of our experts are well-versed in a variety of products, networks, and databases. We work with just about any technology that an SME or homeowner would encounter. We are fully insured, and each tech is background-checked.
Convenient Booking
Choose a Service, schedule a time, we do the work. Call us now or book online in minutes for service as soon as the next-day.
Satisfaction Guaranteed
The world of technology can be fast-paced and scary. That’s why our goal is to provide an experience that is tailored to your needs. No matter the budget, we pride ourselves on providing professional customer service. We guarantee you will be satisfied with our work.
Get In Touch
Whatever your question or requirements, we’d love to hear from you.
Our Partners
What Our Clients Are Saying
- Vladimir and his team installed a wifi network in two parkade levels in my West Vancouver condo building and did a great job. He was very responsive by phone and email, solved an unexpected cable routing challenge, and now our building is safer because residents can make calls, text, and get online anywhere in the parkade.Barry Lee Brisco12/10/2021
- It was one of the greatest decisions we made to switch our IT to Canada Techs. Finally we got somebody who took care of us in full when none of us were IT professionals. We have been supported closely under a good quality. They are flexible on almost everything and their service ranges are wide. They could be easily our one stop IT shop.Chen Xu3/29/2021I added a second computer monitor to my work station in my home office and Canada Techs was able to come to my home to install it, even though it was during the pandemic. I also had a desk riser, which another company basically told me 1. they cannot come to my home to install it, but can instruct me over the phone and 2. the arms for the monitor won't fit onto my desk riser so it cannot be done. But Canada Techs was able to install the arms for the monitor onto my desk instead of the riser. Canada Tech thought of everything, and they are professional, responsive, knowledgeable and thought about the customer. I highly recommend them! The customer service is outstanding!Teresa Leung3/06/2021
- We have been going through an office renovation and contacted Canada Techs to help us with getting proper wifi throughout the building. They came in and did a thorough site survey, proposed a detailed plan to us, and got everything installed. We are very happy with the work done, and our wifi works amazing with no dead zones anywhere. Will definitely contact Canada Techs again for any of our IT support needs. Thank you!!Francisco2/15/2021